FAQ

time to is THE site aimed at both seasoned sportspeople looking to ramp up their performance and Sunday joggers dreaming of new challenges. Our mission: To support you through all your sporting challenges from beginning to end.

time to brings together all the essential information to avoid any hiccups: Signing up for races and practical information as well as personalised advice tailored to your profile and your goals. We’re your running buddy, from the start line to the finish.

time to is your new starting gun.

• The Running section, for all running fans
• The Cycling section, for those with pedal power
• The Mountainbiking section, for fresh air, thrills and spills
• The The Mud Day section, for those who are not afraid of getting dirty

Whatever your goals or ability, we have the race for you. Whether you want to have fun, push your own limits or travel, just click here for all the info you need about your chosen race.

Sign-up is the true start line, and getting there is quick and easy! Find your race listed online, via your desktop browser or mobile app. From there, just follow the instructions: 3 clicks: On your marks, get set, go!

The challenge is in the race! Setting up your account is just a formality: On the site, click on the “profile” icon at the top right of the screen. Simply fill in the fields to gain access to our whole range of events.

Don’t panic! Your login is just the e-mail address that you used to register with time to or ASO Challenges.

If you would like to change the email address for your time to account, please contact Customer Services at contact@timeto.com specifying your current email address and the one you would like to replace it with.

1. Go to Your account.

2. If you are unable to sign into your account, use Forgot your password ?


3. Enter your email address and click send password link.


4. You will get a confirmation screen :


5. It may take up to 5 minutes for the email to arrive.

a. If you do not receive an email, please check that you have used this email address to register for your event. You will have received a confirmation and receipt email at the time of registration.


*Note that the email has been delivered to the PROMOTIONS tab in the inbox.

6. Click the link in the email.


7. Enter your new password noting the password complexity requirements.


8. Confirmation screen


9. You will then be redirected to the sign in page of your account, where you can sign-in with your new password.

 

Once you’ve completed the registration process, you’ll get an e-mail confirming that everything is set up and that you’re good to go. You can also check for your registration in the race list on your user account.

Once your registration has been paid and validated, it is possible to add additional products (personalization of your medal, photo package, etc.) to your registration on your time to account.
To do this, all you have to do is to log into your time to account then click on "Hello, FIRST NAME" and then on "My events".
Under your registration to you event, all you have to do is click on "add other products".

Once your registration has been validated, it is possible to find the summary of your registration on your time to account. To do this, you just have to log in on your time to account, then click on "Hello, FIRST NAME" and then on "My events".
Under your registration to your event, you will find your the summary of your registration and your QR code on the "my summary / QR code" tab.
Your bib number will be available under your event details 1 month before the event.

Once your registration has been validated, it is possible to change your starting area (except the Elite and Preferential) on your time to account. To do this, you just have to log into your time to account then click on "Hello, FIRST NAME" and then on "My events".
Under your registration to your event you will be able to change your starting area from the "modify my information" tab. You will be able to change it from your time to account until 6 weeks before the event.

Once your registration has been validated, you will have under 7 days before the event to upload your medical certificate on your time to account. Under your registration to the event, you need to click on the download arrow next to medical certificate to download the document.
Please note, we advise you to do it from a computer (via the Firefox, Chrome, Edge browser) and to check that the document is less than 3MB.
Once downloaded it will be in pending status, validation will begin 1 month before the event, an email will be sent to you once it will be validated or refused if not valid.

There’s nothing like a bit of competition to build up that team spirit! If it’s your dream to compete along with your colleagues, time to has “corporate offers”. To view them, just click on the relevant section of the homepage.

With pleasure! Who would be crazy enough to refuse motivated people willing to encourage others? Join our hundreds of volunteers and help us ensure that events are a success.

Find everything you need to know here.

For more information, contact us at the following address:
contact@partagetapassion.com

Competing without a race bib? Not possible! You can pick up your race bib a few days before the race, in the village. See you on the start line!